1. Introduction
Welcome to CourseIQ ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.
2. Information We Collect
2.1 Information You Provide
We collect information you provide directly to us, including:
- Account information (name, email address, password)
- Billing information (processed securely through Stripe)
- Content you upload (documents, training materials)
- Communications with us (support requests, feedback)
2.2 Information Collected Automatically
When you use our service, we automatically collect:
- Usage data (features used, interactions, timestamps)
- Device information (browser type, operating system)
- Log data (IP address, access times, pages viewed)
- Analytics data (via privacy-focused analytics tools)
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send technical notices, updates, and support messages
- Respond to your comments, questions, and requests
- Monitor and analyze trends, usage, and activities
- Detect, investigate, and prevent fraudulent or unauthorized activity
4. AI Processing
Our service uses artificial intelligence to process your content and provide responses. When you use our AI features:
- Your content is processed to generate AI responses
- Conversation data may be stored to provide context for ongoing interactions
- We do not use your content to train AI models without explicit consent
- AI processing is subject to our data retention policies
5. Data Sharing and Disclosure
We do not sell your personal information. We may share your information with:
- Service Providers: Third parties that perform services on our behalf (e.g., payment processing, hosting, analytics)
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger, acquisition, or sale of assets
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Encryption of data in transit and at rest
- Regular security assessments and updates
- Access controls and authentication measures
- Secure data centers and infrastructure
7. Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. When you delete your account, we will delete or anonymize your personal information within a reasonable timeframe, except where retention is required by law.
8. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete information
- Delete your personal information
- Export your data in a portable format
- Object to or restrict certain processing activities
To exercise these rights, please contact us using the information provided below.
9. Cookies and Tracking
We use essential cookies to operate our service. We use privacy-focused analytics that do not require cookie consent banners. You can control cookies through your browser settings.
10. Children's Privacy
Our service is not intended for children under 16. We do not knowingly collect personal information from children under 16. If you believe we have collected such information, please contact us immediately.
11. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this policy.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.
13. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Contact Form